Your competitive advantage

abas ERP Service highlights

abas ERP provides continuous support for your technician - from the first service request to repair orders, scheduling technicians, invoicing, and documenting the service history. Check out the highlights and decide for yourself.

Service processing
Manage customer service assignments directly in the ERP system or on the go
Repair processing
Comprehensive repair management to meet your requirements
Service assignment planning
Graphical planning of customer service assignments of your on-site technicians

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abas ERP Service

abas ERP Service: Highlights in detail

Service processing in the office and on the go

Are you struggling with incomplete device documentation? Are you missing the information necessary to better plan maintenance and inspection work or to answer customer questions? In our integrated abas ERP Service functionality, you can record structured service processes up to the invoice and automatically update the device documentation through service assignments. Our Service Center provides all necessary information and allows you to jump directly to individual processes. This saves you time and helps you react faster. Your service technicians don't have a mobile network connection at the site and can't work online? With our mobile customer service solution, you can manage appointments, service orders, and customer devices and report assignment data - even offline when you are on the go.

Efficient repair processing

Repair processing helps you track all services performed on your premises. It covers repair orders, cost estimates, and recording of required materials and times. You can provide temporary replacements to the customer for the duration of the repair. Invoicing models ranging from guarantees to goodwill are available for efficient repair management. Product and service histories are accessible through the service product BOM. Replacement and wear parts can also be quickly tracked.

abas Service management optimizes the process of handling service and repair orders - in-house and on the go

Graphical service assignment planning for an optimal overview

Would you like to make service processing more convenient? With our graphic Service Planner, planning and scheduling your technicians' on-site assignments has never been easier. Adjustments to plans can be made in the interactive Gantt chart via drag & drop. The overview of service orders, resources, utilization, and material gives you even more transparency and the most important information is always at hand. It is also possible to plan service assignments across multiple teams.

All function areas at a glance

Abas ERP supports you in all core areas of your company

Scheduling

Product Detail Scheduling EN (8774 | English

Scheduling – The Abas brain

Your company has to monitor and control an enormous number of parallel processes on a daily basis. Abas ERP scheduling makes this complexity manageable. Fully automated, it permanently updates your material requirements and planning.

Production – Abas' strength

Production is the linchpin of Abas ERP. Our ERP solution helps you successfully tackle all challenges in the production environment - from production planning and execution to production control.

Financial accounting – Integrated

Benefit from the complete integration of finance in Abas ERP: From financial and fixed asset accounting, controlling, costing, and valuation to material costs posting and reporting. Always stay on top of you costs.

Customization

Thanks to our high adaptability with simultaneous upgrade compatibility, you can rely on standard software and still remain unique. Quickly and easily map your individual business processes and secure competitive advantages.

Sales – Your customer in focus

Abas ERP supports you throughout the entire sales process - starting with the sales opportunity, the efficient preparation of quotes, and order management and continuing through recording packing slips and invoices to mobile features for your external sales force.

Purchasing – Greater deadline adherence

With Abas ERP Purchasing, you can efficiently control all purchasing processes - from requests and order suggestions to incoming goods with quality control and invoice verification. With the help of the scheduling integration, you can ensure quantities and deadlines are met.

Connectivity – Made easy

Networking and interfaces are more important than ever before. Abas ERP contains powerful standard connectors (DMS, MS SQL and PDM) and, thanks to its integration tool, enables the easy connection of third-party systems without any programming effort.

Mobile applications – Anytime

Our mobile applications are intuitive to use and focus your employees on the essentials: They support your production and warehouse in real time and are also available offline for your external sales force and customer service teams.

Warehouse – Manage in Abas ERP

With the help of Abas ERP Warehouse Management, you can manage all processes relating to your material movements directly in the ERP system - from withdrawals and receipts to transfers - and easily keep an eye on stocks and delivery availability.

These customers trust in abas ERP Service

Every telephone inquiry that we can't answer immediately is a real negative. First of all, the sales order has to be found, according to all the criteria that the customer could think of, such as 'You know, my last order'. In our Service screen we have the possibility to search for almost everything [...]. All subsequent documents can be accessed with the click of a button. I can also trigger actions such as ordering replacement parts in the Service cockpit. With 250 orders a day, there's no other way.

Bernhard Hammerbacher

Management, Hammerbacher GmbH

Integrated service and repair processing