Service Processing

In order to offer effective service, you need details about the products purchased by the customer in their latest configuration. abas ERP Service Processing manages the services for sold products, such as repairs or scheduled maintenance work – both on site at the customer and in house. With service processing, you can maintain all of the service management processes efficiently, including service engineer assignment planning, assignment report recording and invoicing.

Repair processing supports you in all the work carried out in-house from the repair order and cost estimate to recording the materials and times needed for a repair. Billing models, such as warranty/goodwill or a service contract, are available to help you manage your repairs efficiently.

Thanks to the service product BOM, you can immediately identify both the product build and service history and any potential spare or wear parts. For each service product, you can track which parts have been replaced or installed additionally over the course of time. This means that you are able to provide information at any time and can immediately plan service assignments and repair processing.

All activities involved in a service process can be queried using a variety of info systems. Completed work is recorded and cleared in the financial area of abas ERP.