Mobile access to customer service data from abas ERP
Mobile data recording and processing in the service environment
Intuitive user interface for iOS, Android and Windows 10
Offline-capable – can be used without an internet connection
No additional hardware acquisition required
Integrated in abas ERP
abas Mobile Field Service is an app which runs on iOS, Android and Windows 10. When working externally, it provides your service engineers with important customer service data from abas ERP and simplifies their working through practical planning, input and editing options.
Direct synchronization with abas ERP avoids any media discontinuity and transfer errors. The information is directly available and the quality of service processes improves.
Well prepared for an appointment
abas Mobile Field Service provides your service employee with all information they require for the assignment on location through their tablet, smartphone or laptop. Contact persons, order details and service products can be called up directly from the recorded service orders. Furthermore, the service employee has an overview of all outstanding service requests and can address a customer, if required.
Using the app, the service engineer can send completion confirmations while on the road. These are quickly available in abas ERP to the inhouse service employees and all other departments - even if the employee is working externally for a longer time. Information on customers, service orders and products is also input directly in the app.
If required, the employee can access customer data and service products, including BOMs, in abas ERP. This prevents queries and misunderstanding; the service assignment is processed efficiently and without any delays.
Prompt adjustment of schedules
abas Mobile Field Service also supports your service team regarding planning. The service orders and employee tasks are entered in the calendar. The employee can tap on the individual tasks to descend into a detailed view from the calendar.
If a service engineer determines that two service requests conflict, or the processing of a service request takes longer than expected, he can directly modify service reservations using the app. The seamless integration with abas ERP means that all adjustments are regarded throughout and that the service scheduling is informed. This ensures optimization of the complete service process throughout all departments.
abas Mobile Field Service is offline capable. This means that your service engineers can work even if there is no or only a weak internet connection. The data will be synchronized with abas ERP when you are back online.
Email, Phone and Map Integration
Your service team can simply continue using existing hardware, such as smartphones, tablets or Windows PCs. However, you benefit from much more than just no acquisition costs. Also, the standard functions of the respective operating systems - phone, email, map display and navigation - can be called from abas Mobile Field Service and save employees a great deal of time.
Little Training Required - Quick Implementation
The app’s practicality for on-location assignments combined with its ease of use ensures service engineers are eager to utilize abas Mobile Field Service at every opportunity. The app requires minimum training so your team can quickly capitalize on its advantages.
REINFORCE YOUR TECHNICAL CUSTOMER SERVICE TODAY!
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