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ERP Software für Serviceabwicklung abas ERP
ERP Software für mobile Prozesse abas ERP

abas Mobile Field Service

The practical app for your customer service

You want to improve quality of service - focusing on effective and quick resolution of disruptions, unnecessary queries and providing the best possible source of information? At the same time, you are looking for an easy to operate, mobile software solution which will support your technical customer service representatives on location at a customer?

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Mobile Service

Benefits

Mobile access to customer service data from abas ERP
Mobile data recording and processing in the service environment
Intuitive user interface for iOS, Android and Windows 10
Offline-capable – can be used without an internet connection
No additional hardware acquisition required
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Integrated in abas ERP

abas Mobile Field Service is an app which runs on iOS, Android and Windows 10. When working externally, it provides your service engineers with important customer service data from abas ERP and simplifies their working through practical planning, input and editing options.
Direct synchronization with abas ERP avoids any media discontinuity and transfer errors. The information is directly available and the quality of service processes improves.

Always up to speed — even on location abas ERP
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Document customers service directly abas ERP

Well prepared for an appointment

abas Mobile Field Service provides your service employee with all information they require for the assignment on location through their tablet, smartphone or laptop. Contact persons, order details and service products can be called up directly from the recorded service orders. Furthermore, the service employee has an overview of all outstanding service requests and can address a customer, if required.

Using the app, the service engineer can send completion confirmations while on the road. These are quickly available in abas ERP to the inhouse service employees and all other departments - even if the employee is working externally for a longer time. Information on customers, service orders and products is also input directly in the app.

If required, the employee can access customer data and service products, including BOMs, in abas ERP. This prevents queries and misunderstanding; the service assignment is processed efficiently and without any delays.

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  • Prompt adjustment of schedules

    abas Mobile Field Service also supports your service team regarding planning. The service orders and employee tasks are entered in the calendar. The employee can tap on the individual tasks to descend into a detailed view from the calendar.

    Quick overview in calendar
  • If a service engineer determines that two service requests conflict, or the processing of a service request takes longer than expected, he can directly modify service reservations using the app. The seamless integration with abas ERP means that all adjustments are regarded throughout and that the service scheduling is informed. This ensures optimization of the complete service process throughout all departments.

    Transparency of schedule changes
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Offline Capable

abas Mobile Field Service is offline capable. This means that your service engineers can work even if there is no or only a weak internet connection. The data will be synchronized with abas ERP when you are back online.

Email, Phone and Map Integration

Your service team can simply continue using existing hardware, such as smartphones, tablets or Windows PCs. However, you benefit from much more than just no acquisition costs. Also, the standard functions of the respective operating systems - phone, email, map display and navigation - can be called from abas Mobile Field Service and save employees a great deal of time.

Little Training Required - Quick Implementation

The app’s practicality for on-location assignments combined with its ease of use ensures service engineers are eager to utilize abas Mobile Field Service at every opportunity. The app requires minimum training so your team can quickly capitalize on its advantages.

REINFORCE YOUR TECHNICAL CUSTOMER SERVICE TODAY!

703-444-2500
+43 1 319 15 19
+49 721 96 72 30
703-444-2500
+38 061 21 37 855
+420 241 931 544
+31 (0)85 3033 555
+421 903 717 980
+55 - 11 5054 - 5500
+852-2793-3317
+91 77559 04373
+62 (21) 293 19 366
+603-56124999
++94 76 666 9070
+66 81 6297375
+359 2 423 61 56

Contact

Your consent can be withdrawn at any time by sending an email to [email protected] . We assure you that we will treat this information as strictly confidential and that it will be used by abas Software GmbH and abas partners only (privacy policy).

Products

Document Management

EDI & High-Performance Logistics

Business Process Management

North American Headquarters

703-444-2500
abas USA
45999 Center Oak Plaza
Suite 150
Sterling, VA20166

North American Headquarters

703-444-2500
abas USA
45999 Center Oak Plaza
Suite 150
Sterling, VA20166

Infocom Ltd.

+38 061 21 37 855
bul. t. Shevchenko, 56
Zaporozheye
69001

amotIQ sro

+420 241 931 544
Belnická 603
252 42 Jesenice u Prahy

ABAS Business Solutions Nederland BV

+31 (0)85 3033 555
abas Netherlands
Beilerstraat 24
9401 PL Assen

amotIQ sro

+421 903 717 980
amotIQ sro
Palarikova 36
900 28 Ivanka pri Dunaji

SHP Informática Ltda

+55 - 11 5054 - 5500
SHP Informática Ltda
Alameda dos Jurupis, 452, 7°andar - Conjunto 73/74
Sao Paulo - SP 04088-001

abas Business Solutions Limited

+852- 2793-3317
abas Hong Kong
1621, New Tech Plaza
34 Tai Yau Street
Hong Kong

abas Force India Pvt. Ltd.

+91-77559-04373
abas India
303, Aspiro Complex, Opp. Thyssenkrupp,
Pimpri Stn. Road, Pimpri,
Pune 411018

PT. abas Information Systems

+62 (21) 293 19 366
abas Indonesia
11620 Taman Aries, Jakarta barat Jakarta
Grand Aries Niaga G1-2H

Synchro RKK Sdn Bhd

+603-56124999
abas Malaysia
Sunway Geo Avenue,
Jalan Lagoon Selatan
Sunway South Quay,
Bandar Sunway
Subang Jaya Selangor 47500

Providence Global Pvt Limited

+94 770415387
Providence Global Pvt Limited
752/1
Dr De Silva Mawatha
Colombo 09

Wisdom Information Systems

+66-29340451/52/53
Wisdom Information Systems
208/5 Ladprao Soi 126
Bangkok 10310

abas Бизнес Сълюшънс България ООД

+359 2 423 61 56
abas Бизнес Сълюшънс България ООД
жк. Младост 1А, бл.553А, офис 1
1729 София