Skip to main content

IT Help Desk Technician

Location: Sterling, VA

Job Type: Full Time

You don’t have to look hard to find what makes abas-USA innovative, progressive and pioneering. It’s people, both our employees and our customers. People whose ideas, diligence and expertise give us a competitive advantage and make up the heart and soul of our business. With more than 30 years of experience building innovative ERP solutions for thousands of businesses in 29 countries worldwide, the people of abas deeply understand the constantly evolving requirements of mid-sized manufacturing and distribution companies.

The culture at abas-USA provides a fun, dynamic and exciting team environment. We believe in learning continuously, which is facilitated through the abas Academy. abas-USA also provides learning opportunities through year-round training courses, mentorship programs, and frequent interactions with leaders and subject matter experts.

If you’re someone who is results driven, adaptable, willing to learn, and wants to have fun within a fast-paced and challenging environment, abas-USA is the place for you.


The IT help desk support technician will be responsible for administration and internal support of the company’s PCs & Macs, phones, printers, servers, and related equipment. Tasks include end user support, supporting both an office environment and remote users, license tracking, shipping and receiving, performing PC maintenance, upgrades and configurations, installing hardware and software, and other duties as assigned.

The role is expected to know how to solve most first level end user hardware/software and network related issues. The technician will be required to escalate issues and contact vendors as needed to find solutions. Qualified candidates will have a basic understanding of Linux, Windows, networking.

Ideal candidates will be familiar with scripting in PowerShell, Bash, Java, or Perl to assist with task automation.

Basic Function/Responsibilities:

  • Support and assist end users, internal and external, in a professional and courteous manner.
  • Create and maintain service tickets for all customer interactions, through to closure.
  • Support audio and video equipment in conference rooms.
  • Follow up on outstanding requests and ensure timely resolution.
  • Assist in network and server administration & support as directed.
  • Provision and maintain various Windows, Mac OS X, iOS and Android devices.
  • Maintain proper inventory of spare IT equipment.
  • Maintain daily performance of computer systems.
  • Assist with tracking of all IT equipment and peripherals.
  • Maintain and contribute to help desk processes and procedures documentation.
  • Be available for after-business hour emergency support.
  • Instruct users in the operation of agency equipment and processes, including but not limited to hardware, software, and VoIP phones.
  • Setup and maintain reliable remote access to all of our external customers (Windows RDP, SSH).
  • Provide support to our training center by:
    • Assisting in maintaining and updating equipment prior to and after classes.
    • Configuring training environments.
  • Assist with the configuration and setup associated with new, changing, or departed end users:
    • Interact with other business and IT staff to ensure proper setup timeline.
    • Phone system changes.
    • Laptop imaging, configuration and setup.
    • Setup and decommissioning of end user accounts in Active Directory, Office 365, and other business systems.
  • Other duties may be added and/or assigned as needed.

Requirements and Qualifications:

  • Minimum 2 years experience in a professional work environment.
  • Bachelors Degree in Information Systems or related field preferred but not required
  • Basic knowledge of networking.
  • Basic knowledge of Linux.
  • Must be familiar with both Windows and Mac OS X operating systems, MS Office.
  • Mac and PC hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android).
  • Client connectivity - Ethernet, TCP/IP, VPN, Wi-Fi.
  • Strong customer service and troubleshooting skills.
  • Must be able to communicate effectively, both verbal and written, with a broad range of individuals at all levels.
  • Candidates should be familiar with the OSI model and be able to diagnose problems effectively within its framework.
  • Knowledge of peripheral installation and hardware configuration.


  • Competitive salary commensurate with experience.
  • Excellent benefits package.

To apply for this position click here

+43 1 319 15 19
+49 721 96 72 30
+38 061 21 37 855
+420 241 931 544
+31 (0)85 3033 555
+421 903 717 980
+55 - 11 5054 - 5500
+91 77559 04373
+62 (21) 293 19 366
++94 76 666 9070
+66 81 6297375
+359 2 423 61 56


Your consent can be withdrawn at any time by sending an email to [email protected] . We assure you that we will treat this information as strictly confidential and that it will be used by abas Software GmbH and abas partners only (privacy policy).

North American Headquarters

abas USA
45999 Center Oak Plaza
Suite 150
Sterling, VA20166

North American Headquarters

abas USA
45999 Center Oak Plaza
Suite 150
Sterling, VA20166

Infocom Ltd.

+38 061 21 37 855
bul. t. Shevchenko, 56

amotIQ sro

+420 241 931 544
Belnická 603
252 42 Jesenice u Prahy

ABAS Business Solutions Nederland BV

+31 (0)85 3033 555
abas Netherlands
Beilerstraat 24
9401 PL Assen

amotIQ sro

+421 903 717 980
amotIQ sro
Palarikova 36
900 28 Ivanka pri Dunaji

SHP Informática Ltda

+55 - 11 5054 - 5500
SHP Informática Ltda
Alameda dos Jurupis, 452, 7°andar - Conjunto 73/74
Sao Paulo - SP 04088-001

abas Business Solutions Limited

+852- 2793-3317
abas Hong Kong
1621, New Tech Plaza
34 Tai Yau Street
Hong Kong

abas Force India Pvt. Ltd.

abas India
303, Aspiro Complex, Opp. Thyssenkrupp,
Pimpri Stn. Road, Pimpri,
Pune 411018

PT. abas Information Systems

+62 (21) 293 19 366
abas Indonesia
11620 Taman Aries, Jakarta barat Jakarta
Grand Aries Niaga G1-2H

Synchro RKK Sdn Bhd

abas Malaysia
Sunway Geo Avenue,
Jalan Lagoon Selatan
Sunway South Quay,
Bandar Sunway
Subang Jaya Selangor 47500

Providence Global Pvt Limited

+94 770415387
Providence Global Pvt Limited
Dr De Silva Mawatha
Colombo 09

Wisdom Information Systems

Wisdom Information Systems
208/5 Ladprao Soi 126
Bangkok 10310

abas Бизнес Сълюшънс България ООД

+359 2 423 61 56
abas Бизнес Сълюшънс България ООД
жк. Младост 1А, бл.553А, офис 1
1729 София