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1ST LEVEL SUPPORT (Ref.No: FLS 22/02)

Job Overview

The employees of the 1st level support are the first technical instance for the classification and solution of inquiries. The 1st level support is mainly performed by Junior and Expert Support Analysts. If you feel like working with a young and dynamic team to help our customer’s profit from our ERP solution, then this job is just right for you.

Responsibilities

  • Perform all support desk duties in a substitute capacity or to assist in day-to-day operations as needed
  • Communicate proactively with customers on a regular basis
  • Ensure proper severity classification (as per SLA), categorization (technical pillar) and review of issue description and preliminary information for completeness to process the issue
  • Research available sources for known errors
  • Researching whether sample solution, best practice or training content is available
  • Developing a solution or workaround
  • Documenting all steps taken to find a solution in the support tool
  • Identifying recurring issues that are prepared for online content in coordination with and by Education
  • Follow up on the reported issue and prepare to pass on to 2nd level if necessary
  • Reporting delays/escalations and unexpected issues to supervisor while proactively providing suggestions for finding solutions and/or improving processes
  • Actively participate in the onboarding of new support colleagues

Qualifications / Skills / Education

  • An analytical mind and the ability to work in a team
  • Structured approach, solution-oriented working method
  • High reliability and quality awareness
  • Readiness to move forward and a great attention to detail
  • Knowledge of organizational processes in manufacturing companies is an advantage
  • Familiarity with ERP systems or business software is an advantage, with abas even better
  • Fluent English - written and spoken
  • German language is an advantage

Part of the abas project team

  • You will be part of Dynamic, motivated and international team
  • You will receive education and training
  • Great chances for personal development

If you recognize yourself in the announced position, please send your CV in English. CVs in other languages will not be examine.

*Your personal data is secure with us.

**Only shortlisted candidates will be contact for an interview.

 
 
Apply here by the following e-mail address:

[email protected]

[email protected] Bulgaria Ltd. Mladost 1A, bl.553A, office 1 1729, Sofia Bulgaria

703-444-2500
+43 1 319 15 19
+49 721 96 72 30
703-444-2500
+38 061 21 37 855
+420 241 931 544
+31 (0)85 3033 555
+421 903 717 980
+55 - 11 5054 - 5500
+852-2793-3317
+91 77559 04373
+62 (21) 293 19 366
+603-56124999
++94 76 666 9070
+66 81 6297375
+359 2 423 61 56

Contact

North American Headquarters

703-444-2500
abas USA
45999 Center Oak Plaza
Suite 150
Sterling, VA20166

North American Headquarters

703-444-2500
abas USA
45999 Center Oak Plaza
Suite 150
Sterling, VA20166

Infocom Ltd.

+38 061 21 37 855
bul. t. Shevchenko, 56
Zaporozheye
69001

amotIQ sro

+420 241 931 544
Belnická 603
252 42 Jesenice u Prahy

ABAS Business Solutions Nederland BV

+31 (0)85 3033 555
abas Netherlands
Beilerstraat 24
9401 PL Assen

amotIQ sro

+421 903 717 980
amotIQ sro
Palarikova 36
900 28 Ivanka pri Dunaji

SHP Informática Ltda

+55 - 11 5054 - 5500
SHP Informática Ltda
Alameda dos Jurupis, 452, 7°andar - Conjunto 73/74
Sao Paulo - SP 04088-001

abas Business Solutions Limited

+852- 2793-3317
abas Hong Kong
1621, New Tech Plaza
34 Tai Yau Street
Hong Kong

abas Force India Pvt. Ltd.

+91-77559-04373
abas India
303, Aspiro Complex, Opp. Thyssenkrupp,
Pimpri Stn. Road, Pimpri,
Pune 411018

PT. abas Information Systems

+62 (21) 293 19 366
abas Indonesia
11620 Taman Aries, Jakarta barat Jakarta
Grand Aries Niaga G1-2H

Synchro RKK Sdn Bhd

+603-56124999
abas Malaysia
Sunway Geo Avenue,
Jalan Lagoon Selatan
Sunway South Quay,
Bandar Sunway
Subang Jaya Selangor 47500

Providence Global Pvt Limited

+94 770415387
Providence Global Pvt Limited
752/1
Dr De Silva Mawatha
Colombo 09

Wisdom Information Systems

+66-29340451/52/53
Wisdom Information Systems
208/5 Ladprao Soi 126
Bangkok 10310

abas Бизнес Сълюшънс България ООД

+359 2 423 61 56
abas Бизнес Сълюшънс България ООД
жк. Младост 1А, бл.553А, офис 1
1729 София