Create reliable plans for scheduled maintenance and service work to better organize resources and capacities.
Receive direct access to all repair and service histories for each product or each customer, including cost estimates, orders and invoices.
Monitor internal repairs or repairs by the manufacturer and plan service assignments on site in detail with accurate records of work carried out and spare parts used.
Build long-term customer relationships based on offering reliable service quality, scope and speed.
Easily track maintenance and repairs
The service overview gives you a high-level look at the maintenance and repair process information quickly and at any time. A customer-related view, which displays all running service products and processes, is also available. For example, the service employee can plan service assignments, repair processing and trigger invoices.
Where it all begins: the service request
If a service case arises, the service request is usually the first contact with the customer. This initiates the subsequent processes for the service case. This means that faults and incidents are recorded and managed without a pre-existing service or repair order. A service request can form the basis of a cost estimate, or a service or repair order.
Evaluate service efficiency
Is providing exceptional service important to you? With abas Service Processing, you have a valuable tool for managing all the services for a sold product. abas ERP also helps you evaluate your service efficiency from the perspectives of capacity utilization, availability, repeat purchase rate and Continuous Improvement Process (CIP).
On-site service with mobile apps
The Service mobile app gives service technicians the ability to view service requests on site from their mobile device, and file completion reports so managers have visibility into their progress. The app also allows service technicians to view their schedule, and make adjustments if necessary, while they’re on site.
Device file with lifecycle BOM and spare/wear parts list
You use the service product BOM to archive all of your materials or assemblies used. Subsequent postings of parts that are already installed in a service product are automatically added to its service product BOM. For every product sold, information about the site, master product number, order number, warranty period, production BOM, costing and scheduling is documented. This means that for the entire product lifecycle of every service product, you can track which parts have been replaced or additionally installed.
North American Headquarters
ABAS Business Solutions Nederland BV
SHP Informática Ltda
abas Business Solutions Limited
abas Force India Pvt. Ltd.
PT. abas Information Systems
Synchro RKK Sdn Bhd
Providence Global Pvt Limited
Wisdom Information Systems
abas Бизнес Сълюшънс България ООД