360° overview of your customer relationships:
With abas, you have direct access to information, activities and documents relating to a customer
A focus on your customers:
Strengthen your customer relationships by offering them a personalized service.
Analysis and assessment of your sales activities
Efficient control of your sales activities:
abas ERP supports you throughout the entire sales process. From first contact through order placement, you get a full overview of all sales projects.
An overview of all tasks:
You and your employees can keep track of pending tasks at all times.
An overview of all tasks
What are my current tasks? What are the statuses of tasks I created? The task overview in abas allows you to switch easily between the tabs "my tasks" and "tasks created by me." It also allows you to easily identify priorities and the status of current tasks, and manage your activities accordingly.
CRM is a fully integrated part of abas ERP that enables direct access to all relevant customer-related information and activities, including quotations, orders, invoices, outstanding items and service requests. You also have access to archived customer and order-related documents in the abas document management system (DMS). As a result, important information is at your fingertips at all times.
From opportunity to order
abas ERP supports the entire sales process, helping you convert sales opportunities or prospects into orders. Through sales activities, you can further specify and consolidate your opportunities. In sales where you already know the required products and quantities, abas' pricing functionality comes into play. Quotations can be automatically generated based on a sales opportunity.
The customer file – helping you put the customer first
The customer file helps strengthen your customer relationships by giving you full knowledge of all interactions with that customer, allowing you to give them completely personalized service. The customer file records all of the important activities relating to a customer or prospect. You gain a 360° overview of your relationship with the customer, with direct access to all associated activities, information, appointments and documents including sales, outstanding items, open activities and tasks. Notes, archived documents from the document management system, service equipment and ongoing service activities are also available in the customer file. Displaying all sales transactions in chart form provides data visibility and highlights sales potential.
BI for CRM
With standard BI reports for CRM, you can analyze your sales activities and ensure a well-founded baseline for your decision making.
See Business Intelligence for more information.
Sales projects overview
The new sales pipeline info system provides a complete overview of all sales projects. The sales projects can be sorted by probability, date or responsibility, and can be displayed graphically. From here, you can create a quotation or order. You can forward tasks to colleagues, create activity notes for customers and prospective customers, and classify them according to specific criteria. Your business correspondence is archived with the abas DMS. This ensures easy access to all customer and prospect information.
North American Headquarters
ABAS Business Solutions Nederland BV
SHP Informática Ltda
abas Business Solutions Limited
abas Force India Pvt. Ltd.
PT. abas Information Systems
Synchro RKK Sdn Bhd
Providence Global Pvt Limited
Wisdom Information Systems
abas Бизнес Сълюшънс България ООД