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Service Product

If your business involves manufacturing products that may need to be serviced, your ERP system needs to make it easy to view and track those service histories. abas ERP simplifies this with its service product feature, which consolidates all relevant service data for a particular product, including its description, serial number reference, maintenance and service schedule, original and current location, and photos. The attached service Bill of Materials (BOM) lists all serviceable components of the product, and gives you access to their installation history and lot or serial numbers.

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abas ERP Service Product

Benefits

Track your customers' serviceable products:
Gives your sales and service teams full visibility into customers’ past purchase and service histories.
Avoid product-related issues:
Helps you identify common service-related issues or vulnerabilities in your supply chain by providing a comprehensive view of service history per product.
Track parts:
Allows you to track both original and current location, so you know where your products and parts are, even after they’ve changed hands.
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Plan better with accurate insight into past service and purchase histories

Using abas’ service product feature, your sales and service teams gain full visibility into customers’ past service history, as well as what each customer has purchased in the past, helping improve customer relationships.

Evaluate service efficiently

It can also help you identify common service-related issues or vulnerabilities in your supply chain by providing a comprehensive view of service history per product, enabling you to identify and fix potential issues early, before they impact your bottom line.

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  • All service data at a glance

    The service product function collects all relevant service data for a product. It provides information such as the product's description, serial number, maintenance history, service plan, and original and current location as well as a photo.

    Service Product
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Service Product Screen

Identify vulnerabilities

Product service histories help you identify and resolve product-related vulnerabilities.

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